If you’re not 100% satisfied with your purchase, we want to make it right for you!
You can easily process a return of items purchased within 14 days of delivery of the items to you.
You may request a refund, replacement or a store credit for the value of items returned within the 14-day window. A refund, replacement, or store credit request will be processed once the item is received by us.
Unfortunately, we cannot offer you a refund, replacement or store credit pass the 14-day window.
Conditions for Return:
To be eligible for a return, your item must be unused and in the same condition that you received it.
All returned items must be unwashed, unworn, unaltered and undamaged, with all tags attached including the garment bag that it came in.
We can’t process returns of any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery.
If the item is not returned in its original condition, any loss in value will be debited to the source of payment used for purchasing the item.
All items purchased from a physical store may only be returned with the original invoice together with the item.
Instructions for Return:
STEP 1: Email returns@madisonsavile.com to request a return. We will respond within 2 business days. Please include your order number and reason for return to help us process your request quickly.
STEP 2: You will receive an email with a return label and instructions on how to return the package. Follow the instructions to mail the package.
STEP 3: Once we receive your item, we will process your return and you will receive an email confirming that your return is received. We will also notify you of the approval or rejection of your refund, exchange or replacement request.
Please allow 3-5 business days from the time we receive your returned item(s) for it to be processed. Depending on the method of shipping you have chosen, please allow extra time for delivery of your item(s).
If you’ve done all of this and you still have not received your refund or replacement yet, please contact us at returns@madisonsavile.com.
Unfortunately, we cannot guarantee that we will receive your returned item and cannot be responsible for refunding items lost in transit.
Exchange Policy:
We recommend you returning your eligible original item(s) and place a new order. You will receive a refund for your returned item once received.
Replacements:
We only replace items if they are defective or damaged due to an error on our part. If you like a replacement for the same item, send us an email at returns@madisonsavile.com. The time it may take for your replacement item to reach you may vary depending on where you live.
